Terms and Conditions – Maids Cleaning

Welcome to Maids Cleaning. By accessing or using our website (www.maidscleaning.com.au), booking our services, or interacting with our team, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before proceeding. If you do not agree with any part of these terms, please refrain from using our services.

1. Introduction

Maids Cleaning (ABN: [Your ABN]) provides professional cleaning services in Bathurst and surrounding suburbs. These terms and conditions apply to all agreements, bookings, and transactions made through our website or directly with our team.

2. Use of Website

2.1 By accessing www.maidscleaning.com.au, you confirm that you are at least 18 years old or using the website under the supervision of a parent or guardian.
2.2 You must not use this website for unlawful purposes or violate any applicable laws and regulations.

3. Services Provided

3.1 We offer a range of residential and commercial cleaning services, including:
✔ Regular House Cleaning
✔ End of Lease Cleaning
✔ Commercial & Office Cleaning
✔ Carpet Cleaning
✔ Builders Cleaning
✔ Window Cleaning
✔ High-Pressure Cleaning
✔ Rubbish Removal

3.2 All services are subject to availability and confirmation at the time of booking.
3.3 Maids Cleaning reserves the right to refuse service if the premises are deemed unsafe, hazardous, or unsuitable for our staff.

4. Bookings and Payments

4.1 Bookings can be made via:
📞 Phone
📧 Email: info@maidscleaning.com.au
🌐 Website: www.maidscleaning.com.au

4.2 Payment terms are agreed upon at the time of booking. Payment may be required in advance or upon service completion, depending on the service type.
4.3 Late payments may incur additional charges or late fees.

5. Cancellations and Rescheduling

5.1 Cancellations must be made at least 24 hours in advance of the scheduled service. Late cancellations may incur a cancellation fee.
5.2 If you need to reschedule, we will do our best to accommodate your request.

6. Customer Obligations

6.1 The customer must provide accurate details about the property and cleaning requirements during booking.
6.2 Access to the property must be ensured at the agreed time of service.
6.3 Maids Cleaning will not be responsible for incomplete services due to restricted access or incorrect information provided by the customer.

7. Liability

7.1 While we take every precaution to provide safe and professional cleaning services, Maids Cleaning is not liable for:

• Pre-existing damage or wear and tear.
• Damage caused by faulty equipment or surfaces in poor condition.
• Unforeseen circumstances beyond our control.

7.2 Any damages caused by our staff must be reported within 24 hours of service completion for investigation.

8. Warranties and Guarantees

8.1 We strive to deliver high-quality cleaning services. If you are unsatisfied, please contact us within 48 hours, and we will address your concerns.
8.2 Our satisfaction guarantee applies only to services outlined in the agreed scope of work.

9. Privacy Policy

9.1 Maids Cleaning values your privacy. Your personal information is collected, used, and protected in accordance with our Privacy Policy.
9.2 By using our services, you consent to the collection and use of your information for service-related purposes.

10. Changes to Terms and Conditions

Maids Cleaning reserves the right to update or amend these terms and conditions without prior notice. Continued use of our services constitutes acceptance of the updated terms.

11. Governing Law

These terms and conditions are governed by and construed under the laws of New South Wales (NSW), Australia.